India Post sports new look

India Post sports new look

MANGALORE: Come September and a visit to the head post office at Pandeshwar here should be a refreshing exercise for customers of India Post, thanks to extensive image makeover that the office is getting. Ongoing civil work at the post office is scheduled for completion by the end of this month. This new look and feel is the result of `Project Arrow' launched by India Post last year in an effort to give a modern look to the post offices in India. Naveenchandra, assistant superintendent of post offices told TOI here on Monday that `Project Arrow' addresses eight different areas of improvement right from mail delivery to branding exercise being undertaken by India Post. Real time savings bank operations, office service, remittances on same day, web enabled services for customers, HR development, infrastructure and technology, are other areas marked out for improvement. While infrastructure issues need time to be implemented, Naveenchandra said, India Post has already started implementing some of the other issues such as mail delivery. "Ordinary mail is being delivered the same day and the delivery time for other types of mail including registered post, money order, speed post too has seen vast improvement," he said. "The final aim is to ensure 100% delivery of all types of mail," he added. A dominant mix of white and red will greet customers both inside and outside the head post office once the civil work on it is completed, he said. All the counters will have the same look in terms of accessories and the counter staff will sport red jackets as and when it is supplied, he said. "Even the postman on beat will sport a red bag with the India Post logo on it to reinforce the image of the organisation among the masses", he said. While India Post initially selected a dozen post offices in Mangalore division under Project Arrow, it was finally implemented at head post office here for various reasons. The head post office at Udupi and the post office at Manipal in Udupi district are the others in the region getting a swanky touch under Project Arrow. The ultimate aim of this entire exercise is to roll out higher level of customer satisfaction at revamped branches.
Source-TOI