Postal dept to take action against agents

Postal dept to take action against agents

Despite timings being fixed for postal department agents, they are not sticking to them and are creating trouble for customers. The department is all set to take action against them- if any agent is found in the post office before the specified timings, strict action would be taken against him. According to information, the department has fixed one hour- 2 pm to 3 pm for agents, but they are largely available in city post office round the clock. The department has been receiving complaints from customers regarding delay in work. There have been allegations that department employees are entertaining agents on priority basis and a customer has to wait for more than an hour for a cheque’s encashment. A few days back, one such incident came to light wherein a senior citizen and former DDO Gurcharan Singh complained to the chief post master with regard to delay in work. Under Project Arrow, customers can file complaints regarding any inconvenience in postal department, which would be monitored from circle office. In his complaint, Gurcharan said he had been waiting for completion of his work for two hours, but employees did not listen to him and chose to clear work brought in by agents.